Refund policy

Thanks for ordering from Bean Box. Because coffee is a perishable food product, all sales are final — we do not accept returns or exchanges. Please review your order carefully before checking out.

We stand behind every bag. If something isn't right — your order arrives damaged or defective, isn't what you ordered, or is lost in transit — we'll make it right. Contact our Customer Delight team at office@beanbox.com within 14 days of your order date and we'll arrange a replacement or issue Bean Box Credit.

Refunds. We do not issue refunds to your original payment method. If you're not satisfied and your request meets the conditions below, we'll issue Bean Box Credit equal to the purchase price (less any shipping or handling, if disclosed), which you can apply toward a future order.

• Credit is non-transferable, cannot be redeemed for cash, and expires five (5) years from issuance (or the minimum period required under applicable law).
• We do not charge inactivity or service fees on Credit.
• This policy does not apply where a product is defective, unsafe, or materially not as described — in those cases we will provide a remedy consistent with applicable consumer-protection law.

Questions? Email office@beanbox.com.